"How Not To Impress New Customers"

[Darren Dirt]

the first few paragraphs describing Jake's headaches immediately made me think of heartless megacorps like Telus, who seem to forget they are providing a service to customers who can choose to get those services elsewhere, instead of the customers relying on Telus it's really the other way around, though historically their customer service record seems to show their cluelessness on that subject.

But WOW, this company's faux pas was fail on a whole other level...
http://www.codestore.net/store.nsf/unid/BLOG-20100817-0448


and even more of a kick in the ass, was how completely opposite to the facts their "we notified you..." claim was:
http://www.codestore.net/store.nsf/unid/BLOG-20100820-0929



wow you would think after all these years of business leaders claiming improvements in efficiency and effectiveness and addressing the needs of customers and employees alike, that there would be a lot less asshatry going on...