So, I had to get something unexpectedly. I decided to try out this new service that Futureshop has been wanking on TV. The idea is simple; place an online order and if there is stock at the store you can just go pick it up. Yeah, well, it's not so @%&#ing simple as I found out today.
Firstly, if you want to use this service you have to find what you are looking for at Futureshop.ca and ensure it's listed as "in stock" at the location you want to buy it at. Easy enough to do. Then you have to add it as you would any online purchase into a basket and check out with a Visa card (you're not actually charged for anything yet). At this point you go through the laborious sign up process which now adds a completely pointless (because you can opt out of it) Visa "secure" passworded check out (which I don't entirely trust). After having gone through this process your order is submitted and you have to wait for a confirmation message to tell you that you can pick your item up.
Well, I knew that the item was in stock at the location I chose and I really didn't think about it until I got my confirmation message just a few seconds afterwards saying that the item was out of stock.
You can guess what happened (for the slackwits; the store stock is also the same stock they use for this useless service).
You can SEE THE FUNDAMENTAL PROBLEM WITH THIS I AM SURE.
It's the equivalent of me telling the clerk that I want while someone else takes it off the shelf. They know I'm interested, but in reality I have no tenuous grip on the actual item. In fact, I'm sure if I just called the friggin' store and had some sales drone put it aside rather than me dicking around with the website I would have been in the clear. But no, I trusted their mastery of "techmonology".
Ooh, and to cap it all off, I sent them a more polite letter than they deserve about my problems with their "service" and I got a form-letter style response from some "Linda" entity who I am certain is either a machine that cannot read English or a emotionally dead human whose low paying jaerb is to listen to people complain about how stupid the company she hates supporting is on the Friday before Christmas.
I'm not going to quote my co-worker's story because it is similar in nature, but I will say this. I wash my hands dealing with Futureshop. Over the years I've had to put up with a variety of bull@%&# but at least it was mostly because of the jerk offs they hire there not because of how the store is run.
From now on all my AV/game/DVD purchases will be going through other vendors (and as some of you know already, that's worth a good $3,000 to $5,000 /a). I needed Futureshop to be there for me, and they pretended for about 11 minutes that they were there for me, in muh Christmas, savin' it. Instead they became Betray-Or, hated foe of Christmas shoppers (and consequently I had to trudge around in this fabulous, almost tropical weather for TWO GODDAMN MISERABLE HOURS).
Bye bye Futureshop, I hope you get clobbered by Wal-Mart or rebranded by your slavemaster, BestBuy!
</rant>
Quote from: Mr. Analog on December 21, 2007, 06:05:36 PM
I'm sure if I just called the friggin' store and had some sales drone put it aside rather than me dicking around with the website I would have been in the clear. But no, I trusted their mastery of "techmonology".
^^^ what I do, usually. Unless the "Web ONLY" price is considerably lower.
Quote from: Darren Dirt on January 10, 2008, 02:31:14 PM
Quote from: Mr. Analog on December 21, 2007, 06:05:36 PM
I'm sure if I just called the friggin' store and had some sales drone put it aside rather than me dicking around with the website I would have been in the clear. But no, I trusted their mastery of "techmonology".
^^^ what I do, usually. Unless the "Web ONLY" price is considerably lower.
"Web Only" prices are not valid for in-store pickup.