Nintendo: Customer service gone shockingly right?

[Lazybones]

http://fiendishgleeclub.vox.com/library/post/customer-service-gone-shockingly-right.html

She asked for my phone number. I gave it to her. She did a bit of a verbal double-take and said, "Are you here in Washington?"

"I'm in Redmond, as a matter of fact [location of Nintendo of America's campus]," I replied.

"Well then, let's not bother with the RMA and the shipping labels and all of that. Just bring it on in to Nintendo," she said.

Wh-what...?

She assured me she was not kidding. She gave me directions to the Nintendo campus building where the Customer Service Center was located, and five minutes later I was looking at an unassuming door.

Interesting story...

Mr. A did you get yours back yet?

[Thorin]

She sent me out with a $0.00 invoice showing a warranty replacement of my Wii and a reset of the warranty clock, meaning the Wii I took home has 15 months of coverage from today, even though I bought my original one almost 3 months ago.

Uhh...  I don't think I know of any other manufacturer that willingly resets the warranty clock...  Some have been *forced* to by legal judgements, I know that, but willingly?  That's truly surprising.

[Darren Dirt]

As one commenter said:

*blink* *blink*



also, *sigh* (ah, the simpler times when video games were heavy on the Fun and light on the Hype...)



- - -

update -- gotta say "wow" to this especially:

The boy played games in the waiting area while I sat under the watchful eye of Mario. 25 minutes later I saw her emerge from the back room out of the corner of my eye, but I was watching the boy playing a particularly suspenseful level of Wario Ware Twist. She waited until she heard the "level complete" sound to get my attention. In those 25 minutes, they'd transferred all of my Miis, friends, and saved games from the old console to a new one. She logged on to make sure my 500 points transferred to the shopping channel.

I <3 N!