Root Cause Analysis: What Depends on What Else?

[Thorin]

I've been asked to detail, essentially, the lifecycle of a bug.  In my research, I came across this interesting Wikipedia article, where they take about necessary, sufficient, and necessary and sufficient, and sufficient but unnecessary conditions.  It all ties back to Root Cause Analysis.  Anyway, I know some of us on here will find this an interesting little read; it made me think deeply about the true cause of bugs.

http://en.wikisource.org/wiki/Cause,_Effect,_Efficiency_%26_Soft_Systems_Models#DEVELOPING_THE_LOGIC_OF_CONCEPTUAL_MODELING

[Mr. Analog]

I can lend you my old ITIL handbook

[Thorin]

Oh, I've got my ITIL stuff, plus it's all (well mostly) available via Wikipedia.

[Darren Dirt]

I can lend you my old ITIL handbook

^ wuh?

http://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Library ah.

[Thorin]

So did y'alls read the actual Wikipedia article?  It talks about necessary vs sufficient conditions and logical dependencies between such.

[Darren Dirt]

To quote Billy Crystal in a particularly fun movie,

I'M ON VACATIOOOOOOOOOON!




So, nope, didn't read the Heavy Stuff.

[Mr. Analog]

Nope, sorry

All I know is this:

-Triage
-Backlog
-Active Work Item
-Testing
-Signoff

That's pretty much the cycle anywhere